Making a complaint
Company details
MAKING A COMPLAINT
Even with the best efforts possible, we know things can go wrong.
So, if you are dissatisfied with any aspect of our service, please let us know as soon as possible.
How ?
You can use our online form. You can also contact us by email (complaint.canada@coface.com) as it is sometimes easier to write quick message.
Please make sure you describe your complaint, what you expect from us, your name, address and contract details (eg policy numbers)
Our commitment
Once you have sent your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will :
- Acknowledge receipt of your complaint
- Provide you with a reference number
- Send a final answer within a reasonable timeline
Detailed complaint procedures are available upon request.
The Canadian Branch of Compagnie Française d'Assurance pour le Commerce Extérieur is member of The General Insurance OmbudService: 4711 Yonge Street 10th Floor, Toronto, ON M2N 6K8, https://www.giocanada.org/. This information will be posted on the Coface Canada website.
